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Our review dashboard summarises common themes so players can see our response track record. Our typical payout window aims for six hours or less for approved requests when using e-wallets or PayID, subject to verification. Bank transfers and some crypto withdrawals may take longer due to external processing times, but we expedite internal handling wherever possible.
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The player from Australia believes that the casino’s machines do not trigger features on bets larger than 1.50 AUD, making it impossible to achieve larger wins. We rejected the complaint because the player didn’t respond to our messages and questions. The player from Lower Saxony won 600 Euros in the casino, but has been unsuccessful in verifying his account despite multiple attempts. The player from Australia had requested a withdrawal less than two weeks prior to submitting this complaint. The Complaints Team had advised the player to wait for at least 14 days for the withdrawal to be processed and had requested updates on the situation. However, due to the player’s lack of response to follow-up inquiries, the investigation could not proceed, resulting in the rejection of the complaint.
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